1 All bookings must be made in
advance by telephone or email. Where required, confirmation will be supplied via
email or SMS.
2 A deposit of £50.00 will
be required to confirm a booking.
3 Once a booking is confirmed
(after payment has been authorised) it is subject to the following cancellation
policy (see below).
4 ForTransfer bookings, if
you cancel with more than 7 days before the pick-up date then we will refund all
monies paid minus a £25.00 administration fee. If you give notice of 7 days or less
then no refund will be given.
5 Once you booking is accepted
and payment confirmed we will send you a confirmation email. This will contain
the details of your booking, notification of our cancellation policy and, in the
case of bookings which occur outside our office hours, an emergency contact
6 Where additional services are
booked, a non-returnable deposit will be taken at the time of the booking.
Perishable items must be paid for in full.
7 If you cancel the additional
services within 7 days, then no refund will be given.
8 Where requested, passengers who
provide us with a mobile telephone number will be sent a text with the contact
details of their driver approx. 24 hours prior to their booked pick-up time.
9 Distinguished Carriages make
no guarantees that any trip to or from any destination will be completed in a
finite amount of time. We cannot be held responsible for traffic hold-ups and
general problems encountered en-route.
10 Whilst every effort is made to
provide you with the type of vehicle requested, Distinguished Carriages reserves
the right to substitute another vehicle should it become necessary through
breakdown or if the booked vehicle is running late from another
11 Some journeys will be
undertaken by approved sub-contractors on our behalf. All approved sub-contractors used provide
a car and level of service which is equal to our standards.
12 You may change the date and/or
time of your booking free of charge as long as we have availability. If we
have to call in one of our quality sub-contractors then there may be a small
administration charge for the change.
13 Waiting Time: We allow up to
1 hour for you to clear customs from the scheduled arrival time of the flight.
If you take longer that 1 hour from the scheduled time then a charge of £20 per
hour is charged. This charge applies to all delayed
flights, the waiting time is charged from the second hour. For example, if your
scheduled time is 7am and the flight arrives at 9am and you clear customs at
10am there would be a charge of 2 hours (i.e. £40).