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T & Cs 
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Terms and Conditions

1 All bookings must be made in advance by telephone or email. Where required, confirmation will be supplied via email or SMS.

2 A deposit of 50.00 will be required to confirm a booking.

3 Once a booking is confirmed (after payment has been authorised) it is subject to the following cancellation policy (see below).

4 ForTransfer bookings, if you cancel with more than 7 days before the pick-up date then we will refund all monies paid minus a 25.00 administration fee. If you give notice of 7 days or less then no refund will be given.

5 Once you booking is accepted and payment confirmed we will send you a confirmation email.  This will contain the details of your booking, notification of our cancellation policy and, in the case of bookings which occur outside our office hours, an emergency contact number.

6 Where additional services are booked, a non-returnable deposit will be taken at the time of the booking. Perishable items must be paid for in full.

7 If you cancel the additional services within 7 days, then no refund will be given.

8 Where requested, passengers who provide us with a mobile telephone number will be sent a text with the contact details of their driver approx. 24 hours prior to their booked pick-up time.

9 Distinguished Carriages make no guarantees that any trip to or from any destination will be completed in a finite amount of time.   We cannot be held responsible for traffic hold-ups and general problems encountered en-route.

10 Whilst every effort is made to provide you with the type of vehicle requested, Distinguished Carriages reserves the right to substitute another vehicle should it become necessary through breakdown or if the booked vehicle is running late from another journey.

11 Some journeys will be undertaken by approved sub-contractors on our behalf.  All approved sub-contractors used provide a car and level of service which is equal to our standards.

12 You may change the date and/or time of your booking free of charge as long as we have availability.   If we have to call in one of our quality sub-contractors then there may be a small administration charge for the change.

13 Waiting Time:  We allow up to 1 hour for you to clear customs from the scheduled arrival time of the flight.  If you take longer that 1 hour from the scheduled time then a charge of 20 per hour is charged. This charge applies to all delayed flights, the waiting time is charged from the second hour.  For example, if your scheduled time is 7am and the flight arrives at 9am and you clear customs at 10am there would be a charge of 2 hours (i.e. 40). 



Part of Distinguished Carriages


Luxury Private Hire Cruise Ship and Airport Transfer Specialists

Telephone: 01489 564164      Mobile: 07855 955967


6, Gibson Close

Whiteley, Fareham

Hampshire, PO15 7HX

Copyright (c) 2011 Distinguished Carriages. All rights reserved.